Name	Title	e-mail
Alex Wu	President & Managing Director of Suruga Seiki APAC	alex.wu@suruga-g.co.jp

Name	Title	e-mail	Tel #
Hevin Yu	CTO	hevin.yu@suruga-g.co.jp	+886-2-25701128
Chris Yu	Product marketing	chris.yu@suruga-g.co.jp	+886-2-25701128

Name	Title	e-mail	Tel #
Kunikazu Izumi	Sales and marketing	kunikazu.izumi@suruga-g.co.jp	+81-70-3300-5927
Natsuki Sugiyama	Sales and marketing	natsuki.sugiyama@suruga-g.co.jp	+81-54-344-0332

Quality Control | ISO | RoHS

All warranties on products (the “Products"), that are listed in the catalogs issued by SURUGA or available on SURUGA’s website (collectively the “Catalog") and purchased by the Customer from SURUGA, are based on the Terms and Conditions and the following warranty provisions (this “Warranty"). Please note that this Warranty does not apply to special orders. By purchasing or using the Products, the Customer is deemed to have agreed with this Warranty, regardless of any other warranty provisions the Customer may have with SURUGA regarding the Products. Some of the Products come with a manufacturer guarantee certificate or warranty. In this case, the manufacturer guarantee certificate or warranty will supersede this Warranty and this Warranty will not be applicable.

Provided, however, that the following cases and the cases that stipulated in the Catalog that SURUGA will not replace, repair the Products nor refund the actual amount paid by the Customer are outside of the scope of the warranty.

（1）Defects caused by use of the Products in any way other than as a part of general production equipment.
In this case, general production equipment means automatic assembly machinery, machining jigs, inspection jigs,
and factory automation machinery, but does not include transportation devices with the purpose of transportinghumans such as automobiles,
vehicles, or ships, medical equipment with the purpose of curing and diagnosing humans, or consumer goods that are used in general
households such as electronic and electric equipment.
（2）Defects caused by use of the Products in aerospace equipment, nuclear energy equipment, or military-related products such as weapons or arms.
（3）Defects caused by recklessness or error in the Customer's handling of the Products.
（4）Defects caused by natural disasters (including, without limitation, earthquakes, fires and floods).
（5）Defects caused by failure to comply with the specifications, intended uses, instructions and warnings, conditions of use, drawings or other matters relating
to the Products that are provided in the Catalog; or with any notice or other description in documentation that comes with the Products (or its accessories).
（6）Defects caused by the Customer itself processing, repairing, modifying or disassembling the Products.
（7）Defects caused by equipment other than the Products.
（8）Defects caused by use of the Products outside the country or area where the Products are delivered as set forth in the Order Confiemation.
（9）Defects caused by using the Products for untested or unanticipated purposes or in untested or unanticipated ways.
（10）Defects caused by the Customer using the Products in violation of the provisions of the Terms and Conditions.
（11）Any other cases in which SURUGA provides in the Catalog that SURUGA will not repair, replace the Products nor refund the actual amount
paid by the Customer.

The following are our goals:
Here is our quality policy. We are going to establish and pursue our goals for realizing the policy.
1. We are going to listen to and understand our customers' needs, create satisfying products, and provide reliable products and service.
2. We are going to enhance our perfomance while training our employees, and dare to try new challenges, using the latest information and technology.

(Note) ISO9001 shall not apply to the supplier's products.　Please contact us for more details.）

Our activities are based on rich eco system of the earth.
We are going to nuture the spirit of appreciating our nature, do our best to decrease pressure on environment and maintain the eco system, and conserve the nature.
We are going to do our best on the followings from the point of globalism, and world like to contribute to our society by producing environment friendly products and service.
The Environmenal issue such as global warming and the dangers of biodiversity are the issnes that all of us share all over the world.
1. The exclusion and substitution of selected chemicals
2. The prevention of environmental pollution
① The emission of oil and harmful substances
② Noise beyond factory site borders
3. Improving the recycle rate of waste materials
4. The development of products with less environmental load
5. The promotion of energy conservation

Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
This is the directive that forbids the use of harmful chemical substances in electrical/electronic devices
that contains specific chemical substances under the RoHS directive enforced in every EU(European Union) state.